Privacy Policy – FH Appliance Repairs

Last Updated: 03 March 2025

At FH Appliance Repairs (“we,” “us,” or “our”), we are committed to protecting your privacy. This policy outlines how we collect, use, store, and safeguard your personal information when you use our appliance repair services in South Africa. By engaging with us, you consent to the practices described below.

1. Information We Collect

We collect the following data to deliver our services effectively:

a. Personal Information

  • Contact Details: Name, phone number, email, and physical address.
  • Appliance Details: Type of appliance (e.g., washing machine, refrigerator), brand, model, and issue description.
  • Payment Information: Billing address, bank details are kept privatetly.

b. Technical & Usage Data

  • Website Interactions: IP address, browser type, device information, and pages visited on https://fhappliance.co.za/.
  • Cookies: Used to improve site functionality (see Section 7 for details).

2. How We Use Your Information

Your data is used solely for lawful purposes, including:

  • Service Delivery: Scheduling repairs, diagnosing appliance issues, and processing payments.
  • Communication: Sending service confirmations, invoices, or urgent updates (e.g., technician delays).
  • Marketing: Sending promotions or newsletters only with your explicit consent.
  • Legal Compliance: Meeting obligations under POPIA and other South African laws.

3. Legal Basis for Processing

Under POPIA, we process your data based on:

  • Your Consent: For marketing communications.
  • Contractual Necessity: To fulfill repair service agreements.
  • Legal Obligations: Tax, fraud prevention, or regulatory requirements.
  • Legitimate Interests: Improving services and customer experience.

4. Data Sharing & Disclosure

We never sell your data. It may be shared with:

  • Service Providers: Technicians, couriers, or payment processors (bound by confidentiality agreements).
  • Legal Authorities: If required by law (e.g., court orders).
  • Business Transfers: In mergers, acquisitions, or asset sales (you will be notified).

5. Data Security

We implement safeguards to protect your information:

  • Encryption: SSL/TLS for online transactions.
  • Access Controls: Limited to authorized staff.
  • Training: Regular POPIA compliance training for employees.
  • Third-Party Audits: Partners must meet POPIA standards.

Note: No online transmission is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your data only as long as necessary:

  • Service Records: 5 years (for warranty and legal purposes).
  • Marketing Data: Until you unsubscribe or request deletion.
  • Technical Data: 1 year (analytics and site improvements).

7. Cookies & Tracking

  • Necessary Cookies: Enable core site functions (e.g., login).
  • Analytics Cookies: Track usage via tools like Google Analytics.
  • Marketing Cookies: Used only with your consent.

You can manage cookies via your browser settings or our cookie banner.

8. Your Rights

Under POPIA, you have the right to:

  • Access: Request a copy of your data.
  • Correction: Update inaccurate information.
  • Deletion: Ask us to erase your data (where legally permissible).
  • Objection: Opt out of marketing or data processing.
  • Data Portability: Receive your data in a transferable format.

To exercise these rights, email [info@fhappliance.co.za] or call 063 522 6659.

9. Third-Party Links

Our website may link to external sites (e.g., appliance brands). We are not responsible for their privacy practices.

10. Children’s Privacy

We do not knowingly collect data from individuals under 18. Contact us if a minor has shared information without consent.

11. Policy Updates

Changes will be posted on our website. Material updates will be communicated via email.

12. Contact Us

For questions, complaints, or POPIA requests:
FH Appliance Repairs

  • Email: [info@fhappliance.co.za]
  • Phone: 063 522 6659
  • Address: 117 Bezvalley Johanesburg
  • Website: www.fhappliance.co.za